Crash on Payment Screen

[gjdemon6646]

Hello all,

Think an order has been placed for the iphone but the web page crashed on the apyment screen.

I have a txt confirming my order and also an email. Cant get on my o2 to look.

Anyone else had this issue?

[feemcbee]

This happened to me too. Got the email & the text. Was able to log in to My O2 earlier and could see my phone plan on my Refresh contract had been paid and that my order was processing, so I think you will be fine.

[Anonymous]

The sites been crashing all day. 😞

If you've paid the upfront fee perhaps have a look on your internet banking to see if the amount has been taken.

Probably all is fine if you have received the confirmation e mail from O2.

[gjdemon6646]

Payment has been taken and got the txt and email.

Cant get onto my o2 to check or get hold of anyone for obvious reasons.

Perhaps I will assume its all good and try when the website is working correctly

[Anonymous]

Most likely a good plan.

[MI5]

Your My O2 should be accessible to you - Mine is working OK....?

[Anonymous]

Payment system crashed on me , but no email confirmation, can't get through on phone so have no idea whether I have or haven't ordered phone and no way of finding out. Can't believe how poor website has been today

[Anonymous]

I have just had the exact same problem, payment page crashed but asking not to refresh, no confirmation regarding the order and no way of actually getting through to o2

service today has been appalling, starting to wonder why i am staying with them ............

[gjdemon6646]

I cant access my o2 but assume the email is enough. Has payment left your bank guys before the crash?

The service has been terrible as always

[Anonymous]

no, it has just gone onto a screen saying payment is in progress, no loading bar at the bottom and has been like that for about 30 minutes!!