Contradiction in O2 &APPLE statement regarding faulty phone

[Anonymous]

Apple Products and Consumer Laws in the United Kingdom
Under consumer laws in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods.

[Anonymous]

My IPhone 6s battery is faulty it drain quickly and warranty finished only three days ago. I called O2 they said speak to Apple , after all check Apple said O2 have to repair your fone according to above consumer law. I am stuck where to go now

[Cleoriff]

Take it back to Apple. It will end up cheaper in the long run.https://www.apple.com/uk/

[Anonymous]

Why Have to pay if it come under warranty. And why Apple said it cover for 5 years

[MI5 · Accepted solution]

There is a thread here that explains the difference between the SOGA and warranty
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Guide-Differance-between-SOGA-and-warranty-exte...
Your claim now should be under SOGA as the warranty period has expired.

[MI5]

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@Anonymous wrote:
And why Apple said it cover for 5 years

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Warranty isn't 5 years.

See explanation above.

[Anonymous]

Apple wouldn't have said that. Go to Apple & get an out of warranty replacement for a cheaper fee