Solved: Contract

Anonymous · ‎27-02-2018

I had water damage to my iPhone and I might have to have a replacement phone. My phone is on contract so will my contract be transferred to my replacement phone or not ?

MI5 · ‎27-02-2018

The contract is on the SIM card so any phone that you put your SIM card in will have your contract on it.
If the sim is also damaged, o2 will swap it for a new one with your contract on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎27-02-2018

The contract is on the SIM card so any phone that you put your SIM card in will have your contract on it.
If the sim is also damaged, o2 will swap it for a new one with your contract on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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