
on 19-01-2016 10:03
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on 19-01-2016 10:03
Solved! Go to Solution.
Accepted Solutions
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on 19-01-2016 10:08
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on 19-01-2016 10:08
@Anonymous Please see this link
With reference to your other thread, once you cancel the contract, the phone is yours to keep.

on 19-01-2016 10:04
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on 19-01-2016 10:04
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on 19-01-2016 10:08
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on 19-01-2016 10:08
@Anonymous Please see this link
With reference to your other thread, once you cancel the contract, the phone is yours to keep.

on 19-01-2016 10:10
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on 19-01-2016 10:10
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on 19-01-2016 10:15
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on 19-01-2016 10:15
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on 19-01-2016 10:21
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on 19-01-2016 10:21
Not sure why you started this second thread Emily? All questions were answered on the one you started earlier this morning?
Veritas Numquam Perit
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on 19-01-2016 13:28
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on 19-01-2016 13:58
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on 19-01-2016 13:58
@Anonymous The answer to your question is no. You have to pay until the end of your contract.You keep saying you want to cancel, but have not said what you want to do after you cancel. You need to give O2 30 days notice of cancellation, or if you are changing networks, you can ask for your PAC. Once you use your PAC your contract will be automatically cancelled and you will pay pro rata for the days you have used in your last month.
If, as already suggested, you call customer service on 202 and speak to an advisor, they can assist you in ending your contract.
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on 19-01-2016 14:00
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on 19-01-2016 14:00
Yes you can, just call 202 and they will end the contract and produce a final bill. Don't cancel any direct debit until the account has been cleared and a zero balance shows in My O2.
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on 19-01-2016 14:17
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on 19-01-2016 14:17
Hi @Anonymous,
Sorry to hear you're having issues with the kudos and solutions! I'll take a quick look behind the the scenes
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