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Level 5: Ponderer
Posts: 191
Registered: ‎14-09-2012

Contract Renewal Date wrong after iphone 5 upgrade

Recieved my phone this morning.

 

Just logged into my o2 and says my renewal date is July 2015

 

Anyone else getting this incorrect date?

Anonymous
Posts: 0

Re: Contract Renewal Date wrong after iphone 5 upgrade

Not me, mine says August 2014
Level 44: Clearly Talented
Posts: 5,942
Registered: ‎18-09-2012

Re: Contract Renewal Date wrong after iphone 5 upgrade

Ouch 3 year contract. Try refreshing the page if not you'll have to call CS my friend. Probally not worth the wait todaySmiley Happy
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told Smiley Wink
Anonymous
Posts: 0

Re: Contract Renewal Date wrong after iphone 5 upgrade

Just rechecked my account, I am now on a 3 year contract too. Shall give it a few days to change before I contact CS
Posts: 27,020
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: Contract Renewal Date wrong after iphone 5 upgrade

[ Edited ]

O2 systems do tend to jump around a bit, they usually get it right eventually.

 

I heard there was a system crash today, so it may be a while before it comes back right.

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Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Anonymous
Posts: 0

Re: Contract Renewal Date wrong after iphone 5 upgrade

Just spoken to them, they have no idea why the contract is for 3 years even though the upgrade date is correct. Sending me an email confirming that I can upgrade in August 2014 if I wish too
Level 5: Ponderer
Posts: 191
Registered: ‎14-09-2012

Re: Contract Renewal Date wrong after iphone 5 upgrade

Im going to assume its a computer clitch as my renewal date is August 2014. ill contact them in a week or so if it doesnt look right
Anonymous
Posts: 0

Re: Contract Renewal Date wrong after iphone 5 upgrade

So is mine, the guru I spoke online with was useless. Got a better responce when using my phone.

Guess it will change at some point.

The O2 CS laughed and said they didn't even do 3 year contracts
Posts: 1,033
Topics: 8
Kudos: 148
Solutions: 38
Registered: ‎13-07-2008

Re: Contract Renewal Date wrong after iphone 5 upgrade

Mine's showing correctly. Which is an improvement on last year when due to a number of blunders from 3 I ended up on a FOUR year contract briefly

Anonymous
Posts: 0

Re: Contract Renewal Date wrong after iphone 5 upgrade

My account is showing correctly this morning