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Level 1: Joiner
Posts: 5
Registered: ‎05-01-2019
Accepted Solution

Connecting a device to my personal hotspot

I can connect my sons media pad to my hotspot any ideas why pls
Posts: 84,007
Topics: 518
Solutions: 10,377
Registered: ‎04-04-2012

Re: Connecting a device to my personal hotspot

@Della We need more info please.

Types of devices, error messages, can anything else connect etc?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 5
Registered: ‎05-01-2019

Re: Connecting a device to my personal hotspot

I have a iPhone se and when try to connect the media pad it says connecting to server authenticating then goes back to server and authenticating tried resetting both but still nothing c
Level 1: Joiner
Posts: 5
Registered: ‎05-01-2019

Re: Connecting a device to my personal hotspot

My daughters phone won’t connect either
Posts: 84,007
Topics: 518
Solutions: 10,377
Registered: ‎04-04-2012

Re: Connecting a device to my personal hotspot

Make sure the password is correct and remember it is case sensitive. You could always change the password to something memorable to you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 5
Registered: ‎05-01-2019

Re: Connecting a device to my personal hotspot

I have changed password but put the first letter as capital letters test small will that make a difference
Posts: 84,007
Topics: 518
Solutions: 10,377
Registered: ‎04-04-2012

Re: Connecting a device to my personal hotspot

No, that's fine as long as you enter it exactly the same on the device you are connecting.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 5
Registered: ‎05-01-2019

Re: Connecting a device to my personal hotspot

Yeah exact same even reset Network settings and everything too aarrghhh
Posts: 84,007
Topics: 518
Solutions: 10,377
Registered: ‎04-04-2012

Re: Connecting a device to my personal hotspot

The only other thing I can think is that you don't have iData on your account. Call customer services to check on 202
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 3,315
Registered: ‎18-04-2018

Re: Connecting a device to my personal hotspot

Hi @Della, and welcome to the forum Wave Did you get a chance to check with Customer Service that you have iData on your account since you last psoted? Any progress with this?

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