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Connecting Apple Watch 5 with mobile data

StuartP
Level 1: Joiner
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Hi. I recently purchased an Apple Watch 5 and was able to set up the data package no problem. Unfortunately there was a fault with the watch and it needed to be exchanged. I have tried to set up mobile data on the new watch and I constantly get an 02 message stating to phone 02 and quote reference 04. Spoke with 02 and they said they would set the data package up and if it didn't work to call Apple. Spoken with Apple and they believe problem is with 02 and that the data package may still be connected to the previous phone even though I unpaired it and the mobile data.  Any ideas on how I might resolve this or how I can speak with someone in 02 that actually knows was reference code 04 actually is? Tried phoning again today but you just go around in circles and none that result in you actually talking with someone!

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