Solved: Re: connect iPad%20to%20personal%20data

yumzone · ‎23-05-2019

Hi im sorry if this sounds like a silly question but how do i connect to the internet using my data that i am paying for ie data on a sim card?

I can connect to my internet at home and at my siters by connecting through wifi to our home hubs

What i can not figure out is how to connect to my internet when i am away from these devicers? ie the 3gb of data i am paying for each month ...

Sorry if this is a lame question but really need some advice?

I do hope you can help.

Regards

MI5 · ‎23-05-2019

@yumzone wrote:
My APN mobile data says the following:

APN mobile.o2.co.uk
USERENAME: o2web
PASSWORD: ******* Should I know this PW?

Does this look correct?

Many thanks

No they are wrong.

Reset the network settings or manually enter:

APN : idata.o2.co.uk

Username : vertigo

Password : password

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎23-05-2019

@yumzone @Go into your phone settings & turn on mobile data or enable data

MI5 · ‎23-05-2019

@yumzone Check you have the correct apn settings.

See help here https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

yumzone · ‎23-05-2019

Ive done that and all that happnes is the mobile data link goes green - that i presume means it is on ...

data plans -o2 sim is ticked but nothing is working ...

i havce done this away from home as well so it does not link up to somebody elses wifi

MI5 · ‎23-05-2019

What does your apn say?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎23-05-2019

If you orrect the APN settings it will probably be ok but if you still have problems call customer service to check what data bolt on you have. You need idata.

Guide: How to find help & contact O2

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

yumzone · ‎23-05-2019

My APN mobile data says the following:

APN mobile.o2.co.uk

USERENAME: o2web

PASSWORD: ******* Should I know this PW?

Does this look correct?

Many thanks

Anonymous · ‎23-05-2019

@yumzone @If it’s set to green then it means data is on

Cleoriff · ‎23-05-2019

Posted to correct title

Veritas Numquam Perit

MI5 · ‎23-05-2019

@yumzone wrote:
My APN mobile data says the following:

APN mobile.o2.co.uk
USERENAME: o2web
PASSWORD: ******* Should I know this PW?

Does this look correct?

Many thanks

No they are wrong.

Reset the network settings or manually enter:

APN : idata.o2.co.uk

Username : vertigo

Password : password

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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