Charging my phone

[Anonymous]

My iPhone 6(refurbished) won't charge on an official iPhone charge cable and plug. My 5s charges fine.

any ideas?

[Anonymous · Accepted solution]

Have you tried another cable? There maybe fluff or a foreign object in the charging port

[gemz4the1]

Try blowing into the charging port to ensure there is no dust in the way.

Also, if possible, try somebody else's charger in your iPhone 6.

Is it a new phone? Have you been able to charge it fine before without problems?

[Cleoriff]

It may well be that your old charger is 'comfortable' charging the old phone? it still charges after years of use.

I would do one thing first

Buy a new approved charger and test that in your new phone. If it doesn't work then maybe the charging port is faulty...

[Anonymous]

Apparently it's a refurb model so that might be a cause. @Anonymous Where did you get the refurb from? Was it o2 or direct from Apple?

[MI5]

Take it into your local (nearest) Apple store and ask them to check it out.

[jonsie]

If all else fails make an appointment at your nearest Apple store and let them check it out for you. Much better than a diagnosis by Anovo going off the reports about O2's repairers

https://getsupport.apple.com/.

[MI5]

[Anonymous]

I'm getting an awful feeling that this is an o2 refurb which almost certainly means it will have been done up by Anovo 

[jonsie]

All the more reason to let Apple take a look....