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Charging a new phone

Hi just got the I phone 7 and it has now been on charge for the past 3 hours and all I keep getting is the apple logo flashing every couple of seconds
Posts: 0

Re: Charging a new phone

@Anonymous Are you using an official charger? Did you get the phone from o2 or an independent?

Posts: 90,191
Topics: 539
Solutions: 11,782
Registered: ‎04-04-2012

Re: Charging a new phone

Try connecting it to a PC with iTunes on it.
Make sure you also have an active sim in the phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Community Manager
Posts: 6,411
Registered: ‎18-02-2016

Re: Charging a new phone

Did you have any luck getting your phone to charge @Anonymous? 

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