on 01-10-2017 12:35
on 01-10-2017 12:35
I’ve just received a phone bill after returning from vacation in Canada. I had signed up for O2 travel (thankfully) but didn’t think I’d made use of it since I had data roaming switched off and only connected to the the internet via Wi-fi. However, on my bill there are random daily charges for £4.99.
I was told that this was because connection via some wi-fi providers may incur a charge, but I didn’t use anything other than ‘free’ Wi-fi services. There’s some reference to this in the O2 help pages but I’m still not clear about it. Is this right? Does it mean, going forward, that to avoid any charges I need to turn my phone off? How can I know when the Wi-fi Service will be genuinely free?
Solved! Go to Solution.
01-10-2017 12:37 - edited 01-10-2017 12:39
01-10-2017 12:37 - edited 01-10-2017 12:39
O2 travel will kick in for making or receiving calls and texts too (receiving charges if over the 120 allowance), not just using data.
https://www.o2.co.uk/termsandconditions/mobile/o2travel-paymonthly-terms-and-conditions
01-10-2017 12:37 - edited 01-10-2017 12:39
01-10-2017 12:37 - edited 01-10-2017 12:39
O2 travel will kick in for making or receiving calls and texts too (receiving charges if over the 120 allowance), not just using data.
https://www.o2.co.uk/termsandconditions/mobile/o2travel-paymonthly-terms-and-conditions
01-10-2017 14:46 - edited 01-10-2017 14:47
01-10-2017 14:46 - edited 01-10-2017 14:47
@MI5 wrote:O2 travel will kick in for making or receiving calls and texts too (receiving charges if over the 120 allowance), not just using data.
https://www.o2.co.uk/termsandconditions/mobile/o2travel-paymonthly-terms-and-conditions
It really is a challenge keeping on top of what might, or might not, result in a charge, or trigger an automatic fee, when travelling. Good summary, @MI5!
on 01-10-2017 14:54
on 01-10-2017 14:54
on 01-10-2017 15:53
on 01-10-2017 15:53
on 04-10-2017 17:45
Thanks for the reply MI5. I'm still missing something though. I didn't go over the 120 limit and the guidance you linked says that O2 travel won't kick in if that's the case. I'm certain I didn't have data roaming on anywhere, but there were a couple of calls and some texts. What I don't get is why the the £4.99 charges were so random i.e. for only part of the vacation.
04-10-2017 17:49 - edited 04-10-2017 17:51
04-10-2017 17:49 - edited 04-10-2017 17:51
Those couple of calls and texts (outgoing) will invoke the charge unfortunately.