Charger not recognised?

Clare748 · ‎05-03-2019

Hi!
Since I’ve updated my iPhone 6s sometimes when I try to charge it, it says ‘this device cannot be recognised’. I’ve cleaned the port and turned my phone off and on but it still won’t charge properly and my phone is only 2 years old. Anyone have any advice for this? Thank you.

MI5 · ‎05-03-2019

@Clare748 that usually happens with a non Apple charger or cable.

Only use genuine or approved accessories.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Clare748 · ‎05-03-2019

Sorry forgot to say that’s the original Apple charger! I’ve tried it with other Apple chargers too and the same thing happens.

Bambino · ‎05-03-2019

@Clare748 Sounds like you need to book an appointment at an Apple store.

I DO NOT WORK FOR O2

MI5 · ‎05-03-2019

I would suspect a damaged or dirty charging port then @Clare748

Is your software upto date?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Clare748 · ‎05-03-2019

I’ve only had the problem since I updated to the lastest software and I’ve cleaned the port. Really hoping the port isn’t damaged but it seems like the only reason why it won’t charge.

O2

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