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Anonymous
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Changing from a Samsung to an iPhone

[ Edited ]

Hi, until today I have been using a Samsung Galaxy s7 but today I received an iPhone 7 that is unlocked. So I put my o2 sim in and all is fine apart from my mobile data not working. All mobile data, apn, username etc are correct so is it a case that I need to call o2 to tell them I'm now using an iPhone and not a Samsung? 

Thanks in advance 😊

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Posts: 105,683
Topics: 554
Solutions: 13,879
Registered: ‎04-04-2012

Re: Changing from a Samsung to an iPhone

Yes, you need a different data apn for an iphone,
If you call cs they will switch it for you http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Changing from a Samsung to an iPhone

I thought that was the case but just wanted to check. Thank you @MI5

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Posts: 105,683
Topics: 554
Solutions: 13,879
Registered: ‎04-04-2012

Re: Changing from a Samsung to an iPhone

No worries mate Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)