Change of surname due to marriage

[Anonymous]

How do I change my surname on my account

[Cleoriff · Accepted solution]

Hi @Anonymous Usually by following the info here http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(HomePhone),T=HomePhone_Case,CASE=23722

However there appears to be a problem with the link to the form and O2 are sorting it...

However you can send the info with scanned copies of your name change from your marriage certificate to this address

Correspondence Management Team

PO Box 202,Houghton Regis

LU6 9AG

Alternatively you can fax it to 0870 600 2402.

[MI5]

The process is that you fill in a form ans send it in with your marriage certificate, but the form isn't working at the moment http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(HomePhone...
Might be wiser to call customer services for now http://www.o2.co.uk/contactus

[jonsie]

Apparently it will be changed within 5 working days of receiving the documents.