Solved: Change of number

Anonymous · ‎15-02-2017

Trying to register my number to check my tariff and package. Tells me my old number and will not let me change the number.

MI5 · ‎15-02-2017

You will have a new log in for the new number. The number is already allocated to the log in details and cannot be changed by the customer.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎15-02-2017

You will have a new log in for the new number. The number is already allocated to the log in details and cannot be changed by the customer.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎15-02-2017

You can#'t change the number yourself, it will update automatically in My O2. Changes usually happen at midnight. You can call O2 if the system doesnt change.

As for the phone you can change the number in the settings.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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