cancel
Showing results for 
Search instead for 
Did you mean: 

Change from 4G IPhone 11 to 5G iPhone 13 - new sim

James0607
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi - have just pre-ordered my first iPhone 5g from o2 as part of refresh - will they send me a new 5g sim with it to replace my 4G? 

Message 1 of 4
437 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 121860 Posts
  • 607 Topics
  • 18766 Solutions
Registered:

@James0607 

Yes they will send a new sim and you need to do a sim swap when you get it Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 4
431 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 121860 Posts
  • 607 Topics
  • 18766 Solutions
Registered:

@James0607 

Yes they will send a new sim and you need to do a sim swap when you get it Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 4
432 Views

James0607
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks - very helpful 

Message 3 of 4
392 Views

MI5
Level 94: Supreme
  • 121860 Posts
  • 607 Topics
  • 18766 Solutions
Registered:

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
390 Views