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Change from 4G IPhone 11 to 5G iPhone 13 - new sim

James0607
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Hi - have just pre-ordered my first iPhone 5g from o2 as part of refresh - will they send me a new 5g sim with it to replace my 4G? 

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MI5
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@James0607 

Yes they will send a new sim and you need to do a sim swap when you get it Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@James0607 

Yes they will send a new sim and you need to do a sim swap when you get it Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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James0607
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Thanks - very helpful 

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MI5
Level 94: Supreme
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You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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