Solved: Change account details

Anonymous · ‎07-11-2016

I want to change name and email address on this account

MI5 · ‎07-11-2016

Email can be changed in your MyO2 http://www.o2.co.uk/myo2 under the "Manage my details" section.
Name change needs to be done by writing in if it is you that has changed your name.
If you want to name a different person, this cannot be done.
http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-11-2016

Email can be changed in your MyO2 http://www.o2.co.uk/myo2 under the "Manage my details" section.
Name change needs to be done by writing in if it is you that has changed your name.
If you want to name a different person, this cannot be done.
http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎07-11-2016

Marriage name changes are better done in writing. Changing in an account name can only be done by closing the account and taking out a new contract.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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