Cant change my upgrade tariff, need to cancel and re order!

[Anonymous]

Hey guys, i preordered a 6S the other day on the 3gb tariff, with insurance at 12.50. I noticed for an extra 3 quid or so i can get the 20gb tariff with free insurance and then add the loss / theft for an extra fiver.

Been on to live chat this afternoon, apparently i cannot simply change the upgrade tariff i ordered, i need to cancel the order, wait 24 hour, and then order again! I dont want to do this because then i will get put to the back of the queue for preorders! Surely its simple to change the tariff i ordered, especially when the phone wont be dispatched for another week and a half?

Any help appreciated, thank you! 

[Anonymous]

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@Anonymous wrote:

Hey guys, i preordered a 6S the other day on the 3gb tariff, with insurance at 12.50. I noticed for an extra 3 quid or so i can get the 20gb tariff with free insurance and then add the loss / theft for an extra fiver.

Been on to live chat this afternoon, apparently i cannot simply change the upgrade tariff i ordered, i need to cancel the order, wait 24 hour, and then order again! I dont want to do this because then i will get put to the back of the queue for preorders! Surely its simple to change the tariff i ordered, especially when the phone wont be dispatched for another week and a half?

Any help appreciated, thank you! 

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Deleted by me @MI5 confirmed my suspicions 

[MI5 · Accepted solution]

Unfortunately for you, live chat have advised you correctly.
Crazy as it sounds, that is O2's policy, sorry.

[Anonymous]

Wow, cant believe it! Thought it was just the live chat not knowing what they are on about.

Seriously amazed at this, i will now be re credit checked again etc and probably wont get my phone for weeks after the 25th...

Is it worth ringing them up and complaining / seeing if they can do anything?

[MI5]

You can try the complaints link to see if it helps http://www.o2.co.uk/how-to-complain

[Anonymous]

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@Anonymous wrote:

Wow, cant believe it! Thought it was just the live chat not knowing what they are on about.

Seriously amazed at this, i will now be re credit checked again etc and probably wont get my phone for weeks after the 25th...

Is it worth ringing them up and complaining / seeing if they can do anything?

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Why don't you just cancel it and order via CPW then you have a better chance of 25th delivery

[Anonymous]

Because i am upgrading from a 12 month sim only contract

[MI5]

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@Anonymous wrote:

Why don't you just cancel it and order via CPW then you have a better chance of 25th delivery

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jono won't get the tariff they want from CPW though, so how would that help?

[Anonymous]

Yeah my bad, well sucks.

[Anonymous]

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@MI5 wrote:

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@Anonymous wrote:

Why don't you just cancel it and order via CPW then you have a better chance of 25th delivery

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jono won't get the tariff they want from CPW though, so how would that help?

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Definitely wouldn't get what they want