Cant change my upgrade tariff, need to cancel and re order!

[Anonymous]

Hey guys, i preordered a 6S the other day on the 3gb tariff, with insurance at 12.50. I noticed for an extra 3 quid or so i can get the 20gb tariff with free insurance and then add the loss / theft for an extra fiver.

Been on to live chat this afternoon, apparently i cannot simply change the upgrade tariff i ordered, i need to cancel the order, wait 24 hour, and then order again! I dont want to do this because then i will get put to the back of the queue for preorders! Surely its simple to change the tariff i ordered, especially when the phone wont be dispatched for another week and a half?

Any help appreciated, thank you! 

[Anonymous]

I chose the 30gb tariff and didn't reliase you could take the theft and loss for £5 I was trying to get through to live chat and was too busy. So I would need to cancel the pre order to select the add on ?

[MI5]

As it's only an insurance bolt on you should be able to add it within 28 days of starting your contract.

[Anonymous]

Thanks for the quick reply I will call later in week and add it on. Always worth having it with a expensive handset.

[jonsie]

I find it quite bizarre that you can't cancel or amend an order before its even in stock. What other major utilities company has such a crazy system in place where it can't be overridden by a human being?