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Cant change my upgrade tariff, need to cancel and re order!

Anonymous
Not applicable

Hey guys, i preordered a 6S the other day on the 3gb tariff, with insurance at 12.50. I noticed for an extra 3 quid or so i can get the 20gb tariff with free insurance and then add the loss / theft for an extra fiver.

 

Been on to live chat this afternoon, apparently i cannot simply change the upgrade tariff i ordered, i need to cancel the order, wait 24 hour, and then order again! I dont want to do this because then i will get put to the back of the queue for preorders! Surely its simple to change the tariff i ordered, especially when the phone wont be dispatched for another week and a half?

 

Any help appreciated, thank you! 

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MI5
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Unfortunately for you, live chat have advised you correctly.
Crazy as it sounds, that is O2's policy, sorry.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Anonymous
Not applicable

@Anonymous wrote:

Hey guys, i preordered a 6S the other day on the 3gb tariff, with insurance at 12.50. I noticed for an extra 3 quid or so i can get the 20gb tariff with free insurance and then add the loss / theft for an extra fiver.

 

Been on to live chat this afternoon, apparently i cannot simply change the upgrade tariff i ordered, i need to cancel the order, wait 24 hour, and then order again! I dont want to do this because then i will get put to the back of the queue for preorders! Surely its simple to change the tariff i ordered, especially when the phone wont be dispatched for another week and a half?

 

Any help appreciated, thank you! 


Deleted by me @MI5 confirmed my suspicions 

Message 2 of 14
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MI5
Level 94: Supreme
  • 119617 Posts
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Registered:
Unfortunately for you, live chat have advised you correctly.
Crazy as it sounds, that is O2's policy, sorry.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 3 of 14
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Anonymous
Not applicable

Wow, cant believe it! Thought it was just the live chat not knowing what they are on about.

 

Seriously amazed at this, i will now be re credit checked again etc and probably wont get my phone for weeks after the 25th...

 

Is it worth ringing them up and complaining / seeing if they can do anything?

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MI5
Level 94: Supreme
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Registered:
You can try the complaints link to see if it helps http://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 14
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Anonymous
Not applicable

@Anonymous wrote:

Wow, cant believe it! Thought it was just the live chat not knowing what they are on about.

 

Seriously amazed at this, i will now be re credit checked again etc and probably wont get my phone for weeks after the 25th...

 

Is it worth ringing them up and complaining / seeing if they can do anything?


Why don't you just cancel it and order via CPW then you have a better chance of 25th delivery

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Anonymous
Not applicable

Because i am upgrading from a 12 month sim only contract

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MI5
Level 94: Supreme
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Registered:

@Anonymous wrote:

Why don't you just cancel it and order via CPW then you have a better chance of 25th delivery


jono won't get the tariff they want from CPW though, so how would that help?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 14
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Anonymous
Not applicable
Yeah my bad, well sucks.
Message 9 of 14
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Anonymous
Not applicable

@MI5 wrote:

@Anonymous wrote:

Why don't you just cancel it and order via CPW then you have a better chance of 25th delivery


jono won't get the tariff they want from CPW though, so how would that help?


Definitely wouldn't get what they want 

Message 10 of 14
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