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Cannot unlock phone as IMEI apparently isn't registered on O2 System

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Anonymous
Not applicable

on ‎11-01-2017 16:43

on ‎11-01-2017 16:43

Hello,

 

I've been trying to unlock my iPhone SE for a week now. I've made multiple requests and some have been escalated. 

 

Everytime, O2 tell me that the phone is not yet registered on their system and I need to make more calls etc, so the IMEI gets registered and then I can unlock.

 

I've had the phone for a week now so surely it should be on the system by now? How long does it usually take?

 

Thanks

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darrengf
Level 28: Ingenious
In response to MI5
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on ‎16-01-2017 19:59

on ‎16-01-2017 19:59

@Anonymous Sorry it didn't work for you,  glad it's now showing and the unlock made.

 

it may have just been a delay in your account updating.  

 

Hope it all all went ok for you know?  

 

 

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

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