Cannot text or call since returning from abroad
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on 21-08-2014 06:46
I've returned from Holiday but I cannot text or call on my 5s and I'm wondering if I messed something up when I updated my carrier settings.
I see the usual ooooo O2-UK in the top left but texts fail and when I dial calls fail instantly. I have observed the ooooo on my wife/daughters 5's are filled in Black, mine are not (not sure if relevant). I called O2 support but they offered little assistance.
I've tried resetting my network settings, airplane on/off, removing SIM, etc but nothing seems to work.
Any ideas?
Thanks

on 21-08-2014 06:58
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on 21-08-2014 06:58
Check your service status here to ensure your masts are ok http://status.o2.co.uk
Check your my02 to ensure you have some allowances left.
I see you contacted O2 customer services via telephone , 202 contract or 4445 payg and they say all
Is ok with your account.
Sometimes a SIM card fails and an O2 store can sim swap for you which moves your number and tariff to a new SIM card. This takes from a few minutes to approx 24 hours to settle.
Or you can take a blank account specific SIM card home and do the process yourself here http://swapmysim.o2.co.uk
Can you check your SIM card in another phone. You can pick up free sim adapters from any O2 shop to make your nano sim into a micro sim or normal one to try in another type of phone. Process of elimination.
My carrier reading is 02 16.0
You could either visit an O2 store and a guru will look at it or book an appointment with an apple Genius Bar if your apple store is local here http://www.apple.com/uk/retail/geniusbar/

21-08-2014 07:01 - edited 21-08-2014 07:08
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21-08-2014 07:01 - edited 21-08-2014 07:08
To add how to update carrier settings is here http://support.apple.com/kb/ht1970
And check your still Not locked to the foreign network by checking :
Settings ~and look to see if 02-UK is shown. Press on it anyway and choose automatic.
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on 21-08-2014 09:23
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on 21-08-2014 09:23
Try manual network selection first (select the wrong network, wait for fail notice, then select O2), followed by a sim swap if all else fails....
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