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Anonymous
Posts: 0

Cannot get 3G on iPhone

Hi,

I cannot get 3G on my iphone .

I think Ive got the incorrect settings. Can anyone help?    Thanks

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Posts: 72,713
Topics: 556
Solutions: 3,453
Registered: ‎04-01-2009

Re: Cannot get 3G on iPhone

You almost certainly don't have the correct settings for your data plan. You need idata showing as a bolt on in my O2.  If not, change an settings to mobile.o2.co. uk

Get the bolt on changed, text ACTIVE to 2020 and save the settings. With idata, the apn should be idata.o2.Co. uk

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Posts: 90,026
Topics: 539
Solutions: 11,751
Registered: ‎04-04-2012

Re: Cannot get 3G on iPhone

You can also try a reset of your network settings but most likely the wrong data package for an iPhone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Cannot get 3G on iPhone

This is the problem I am having too.  Can't get a response from Live Chat - now I am getting the Ooops cant get to the page you want so I can check if I have the bolt on suggested.

 

This is getting incredibly frustrating.  

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Posts: 76,340
Topics: 699
Registered: ‎14-01-2013

Re: Cannot get 3G on iPhone

Hi @Anonymous I have just tried MyO2 and it is working for me. You need to keep trying to see if you have the correct bolt on....

Also you can check your settings are correct by following this guide

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/544210#U544210

*The Game Is On*