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Cancelling contract whilst abroad

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Anonymous
Not applicable

‎23-05-2014 16:35

‎23-05-2014 16:35

I moved to Canada in 2013 and tried to cancel my phone contract. After hours of waiting for responses, one of the advisors told me the only way to cancel my contract was to send my sim to the uk. I did this and 'cancelled' my contract (between 3-4 months ago). I am still being charged for my contract and am unable to dedicate an hour or more of my time to yet again attempt to cancel my contract. Has anybody else had this problem in the past? How did you go about it?
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MI5
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‎23-05-2014 16:38

‎23-05-2014 16:38

Hi, forum help guide here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150651 Posts
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‎23-05-2014 16:38

‎23-05-2014 16:38

Hi, forum help guide here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Toby
Former Staff
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‎23-05-2014 17:19

‎23-05-2014 17:19

Let us know if the guide is helpful VB8!

Well done MI5 :slight_smile:
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