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Cancel Apple watch

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Colin1231
Level 1: Joiner
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on ‎26-09-2023 10:42

on ‎26-09-2023 10:42

Can the call center be that dumb. OMG

Rang 202 this morning trying to cancel my apple watch contract that is connected to my phone contract. Simple I thought. No such luck. 
Said they would send me my PAC code to cancel my phone etc. 

I said no just cancel watch connected to my phone contract and leave my phone and number as it is. Nope not a f#*%king clue. 
we will send you PAC code to cancel your number. WTF. 

Had to hang up..

Is there a way to do this without actually contacting them. They have no clue. 

Any help would be brilliant. Did the cancel on the Apple watch App on my phone. 

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MI5
Level 94: Supreme
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on ‎26-09-2023 11:28

on ‎26-09-2023 11:28

@Colin1231 

Keep trying until you find someone with a brain cell in use.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151807 Posts
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Registered:

on ‎26-09-2023 11:28

on ‎26-09-2023 11:28

@Colin1231 

Keep trying until you find someone with a brain cell in use.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Colin1231
Level 1: Joiner
In response to MI5
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on ‎27-09-2023 11:02

on ‎27-09-2023 11:02

Cheers MI5. Only took 2 more calls and a bit of patience. Finaly got some one who knew what I was after. All sorted. 

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MI5
Level 94: Supreme
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on ‎27-09-2023 12:23

on ‎27-09-2023 12:23

Well done mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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