Can't use WiFi on underground

[Anonymous]

HI, I can't used Wifi on the underground since 2 weeks ago. It keeps saying 'Sorry, we're having a few problems at the moment. We're working on it, so have another go later'. However, all my friends can use it, and I saw someone on the train can use it as well, they are using O2. 

I attached picture for your reference. of course, I have entered my phone number.

Could you help please?

Many thanks,

Jessica

[MI5]

Quite a few people have reported similar problems with LU wifi.
I suggest you call CS to report your issue so they can look into it for you as it may be something specific on your account causing problems.
http://www.o2.co.uk/contactus

[Anonymous]

Ok, thanks for your help 

More info

[Anonymous]

Just to let you all know, on several visits to London myself as a Virgin Pay Monthly customer could not connect, several resets and change of passwords by Virgin Mobile ALL to no avail. Virgin cant even get their own customers online let alone its wholesale access customers.

Pathetic.

[jonsie]

Never had the pleasure of trying to use their wifi on the underground. It beggars belief that customers on all networks seem to struggle getting this set up.

[MI5]

It does appear to be very hit and miss.....

[Anonymous]

The 3G backhaul on Virgin - Virgin Media is slow in comparison to a Orange/T-Mobile/EE 3G sim connection.

I know Virgin is a budget brand but its a very poor offering technically, LU and lets not forget the 1MB Virgin Wifi offering from V hubs was rolled out and then withdrawn lol


Apparently it will be back, too late everything to save me PACin off

http://about.virginmedia.com/about/wifi

[MI5]

That's an interesting link, thanks.

[Cleoriff]

I see Virgin are launching a new WiFi service then. I wonder if this is the reason so many are having problems on the Underground...

*Virgin Media WiFi is a new initiative from Virgin Media to bring our customers great WiFi access when out and about. When we launch in 2016, a brand new app will be available to allow users to automatically connect to Virgin Media WiFi where available. Our customers will be able to connect in all sorts of places from high streets to airports, plus many more locations powered by our DOCSIS 3 technology*.

[MI5]

Yes, it's all in the link but that public access to wifi is the same thing as BT do with their home hubs and isn't connected to the LU wifi service.