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Can't unlock iPhone 4

Anonymous
Not applicable

Hi all,

 

I have tried via the website to unlock my iPhone 4, in anticipation of delivery of the iPhone 5 on Friday slight_smile

 

Every time I fill out the form, and enter my IMEI number, I get an email that tells me it could not be unlocked as the IMEI is not registered to this phone number.

 

Any ideas what I should do now?

 

Thanks

 

DW

26 REPLIES 26

adamtemp64
Level 66: Unequalled
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Registered:

Ring o2 there are a few complaints about this at the moment Faulty form

 

@leonard if you read this can you feed back to the relevant team I have seen at least 4 threads with this issue in.

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Anonymous
Not applicable
Thanks Adam & DW. Could you link the webform, please? I'll then get it sorted ASAP.

Cheers!

Anonymous
Not applicable
Cheers slight_smile

Anonymous
Not applicable
Forwarded it, by the way slight_smile

Anonymous
Not applicable

Ah yes, that's the URL

 

Thanks both

 

DW

Anonymous
Not applicable

@Anonymous wrote:

Ah yes, that's the URL

 

Thanks both

 

DW


Have you managed to get unlocked over the phone?

Anonymous
Not applicable
will try at lunch time and let you know

DW

Anonymous
Not applicable

@adamtemp64 wrote:

Ring o2 there are a few complaints about this at the moment Faulty form

 

@Anonymous if you read this can you feed back to the relevant team I have seen at least 4 threads with this issue in.


Funny you mention a faulty form, because I asked for mine to be unlocked a month ago over the phone and heard nothing. Called back today to find out what's going on and was advised that O2 had 'issues in Summer' and to use the form instead...