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Anonymous
Posts: 0

Can't unlock iPhone 4

Hi all,

 

I have tried via the website to unlock my iPhone 4, in anticipation of delivery of the iPhone 5 on Friday Smiley Happy

 

Every time I fill out the form, and enter my IMEI number, I get an email that tells me it could not be unlocked as the IMEI is not registered to this phone number.

 

Any ideas what I should do now?

 

Thanks

 

DW

Posts: 16,454
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Registered: ‎13-08-2008

Re: Can't unlock iPhone 4

Ring o2 there are a few complaints about this at the moment Faulty form

 

@leonard if you read this can you feed back to the relevant team I have seen at least 4 threads with this issue in.

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Anonymous
Posts: 0

Re: Can't unlock iPhone 4

Thanks Adam & DW. Could you link the webform, please? I'll then get it sorted ASAP.

Cheers!
Posts: 84,501
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Registered: ‎04-01-2009
Anonymous
Posts: 0

Re: Can't unlock iPhone 4

Cheers Smiley Happy
Anonymous
Posts: 0

Re: Can't unlock iPhone 4

Forwarded it, by the way Smiley Happy
Anonymous
Posts: 0

Re: Can't unlock iPhone 4

Ah yes, that's the URL

 

Thanks both

 

DW

Anonymous
Posts: 0

Re: Can't unlock iPhone 4


@Anonymous wrote:

Ah yes, that's the URL

 

Thanks both

 

DW


Have you managed to get unlocked over the phone?

Anonymous
Posts: 0

Re: Can't unlock iPhone 4

will try at lunch time and let you know

DW
Anonymous
Posts: 0

Re: Can't unlock iPhone 4

[ Edited ]

@adamtemp64 wrote:

Ring o2 there are a few complaints about this at the moment Faulty form

 

@Anonymous if you read this can you feed back to the relevant team I have seen at least 4 threads with this issue in.


Funny you mention a faulty form, because I asked for mine to be unlocked a month ago over the phone and heard nothing. Called back today to find out what's going on and was advised that O2 had 'issues in Summer' and to use the form instead...