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Can't turn on wifi calling on iPhone

bmoore
Level 1: Joiner
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Hi,  I go in Settings > Phone > wi-fi calling > slide the toggle on. It comes up with an enable wifi calling message > click enable > then another message comes up with 'to allow wi-fi calling on this account, contact o2 > click go to website

 

Website tells me to add wifi and 4g calling using my o2 under device details. When I go to this it refers me back to the wifi and 4g calling instructions.

 

Please help!!

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jonsie
Level 94: Supreme
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You need to call customer service to have wifi calling enabled on your account and also you need to then activate it through the My O2 app @bmoore 

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MI5
Level 94: Supreme
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@bmoore 

You need to call O2 to enable it account side first.

Numbers here Guide: Coronavirus Community Help and Support 

or Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
Former Staff
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Hi @bmoore , welcome to our community! Please do keep us updated on how you're getting on with the wifi calling. Hopefully you'll get it sorted soon. slight_smile

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