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Can't send sms from iPhone SE

Debi
Level 1: Joiner
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on ‎11-06-2019 10:15

on ‎11-06-2019 10:15

I recently changed tariff to get more data on my Small Biz package. Apparently it was put on a Data only Tariff in error. It has since been changed back to Voice but I still can't send an SMS. All other functions are working fine.

 

I have got the iPhone Services and APN settings checked and resent, completed a SIM swap, reversed the tariff transfer and had a Guru inspection. They checked the phone settings and there is no option to select send SMS as an alternative when iMessage is not available.

 

We cannot find the issue.

 

Anyone ever experienced this before please? Been going on now for nearly 3 weeks!

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MI5
Level 94: Supreme
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on ‎11-06-2019 10:45

on ‎11-06-2019 10:45

@Debi 

First thing I'd check is the sms gateway number is correct.

Your message centre number is +447802000332. (in the exact format as shown).

To change the Message Center Number: Enter **5005*7672*+447802000332# (for O2) Press Call.

 

If that fails, I would do a full backup and restore through iTunes.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎12-06-2019 14:43

on ‎12-06-2019 14:43

Hey @Debi, did you get a chance to try the above yet? Any improvement with your iPhone SE?

 

Welcome to the community!

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Debi
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on ‎12-06-2019 15:16

on ‎12-06-2019 15:16

Hi @EmilieT,

 

I had tried that already thanks, but it came up with an error message could not perform task or something like that. I am mid disconnect/reconnect to see if that helps.

 

Debi

@EmilieT wrote:

Hey @Debi, did you get a chance to try the above yet? Any improvement with your iPhone SE?

 

Welcome to the community!

 

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