Can't see my order?

[Anonymous]

Forgive me because I'm not fab at this, I ordered a iPhone se on contract. Have conformation emails. Was emailed to log into my account to view my order & track it with the number provided & it says I have no orders?

[Cleoriff · Accepted solution]

Hi @Anonymous Welcome to the forum. You wont see anything in your orders until you get a dispatch email to state the phone is on it's way. It may even be that the phone is actually out of stock (despite what it said on the website when you ordered it). If you want to chase it up you should ring customer services tomorrow

http://www.o2.co.uk/contactus

Track order info here (scroll down to New Customers Device order) http://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

[Anonymous]

Most likely out of stock. O2's stock system is not live despite the fact that the site says the phone is in stock

[Anonymous]

Thank you!

[MI5]

Not showing any stock of SE for O2 currently http://iphonestockchecker.co.uk/

[jonsie]

Presumably they have taken any upfront fee?

[Anonymous]

Most likely they have