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Woo
Level 1: Joiner
Posts: 2
Registered: ‎03-01-2014

Can't return to alphabet once used an emoji

My phone has recently become a problem in some apps & not others but consistently now I cannot continue with written text after I've put in an emoji. It won't return to letters & bottom bar on other pages also sometimes a prob but not always. I haven't damaged it as far as I know. Any ideas?
Posts: 88,222
Topics: 532
Solutions: 11,383
Registered: ‎04-04-2012

Re: Can't return to alphabet once used an emoji

Try a reset first.
Hold power and volume down together until Apple logo appears on screen.
If phone is prior to 6s you need to hold Power and home key to reset.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,378
Registered: ‎18-04-2018

Re: Can't return to alphabet once used an emoji

Hi @Woo, did you get a chance to try a reset as @MI5 suggested above? Is it any better now? slight smile

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Woo
Level 1: Joiner
Posts: 2
Registered: ‎03-01-2014

Re: Can't return to alphabet once used an emoji

Hi no unfortunately the reset didn't work. I am confused as I can use the space bar & numerical sign & return keys all at the bottom of the screen so I'm assuming it's not damaged but if I go into WhatsApp or texts I can't use anything on the bottom line of the screen. Any ideas why this would be? If I rotate to a horizontal view I can but that's irritating. Thanks for your responses by the way