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Can't receive calls or make calls.

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Anonymous
Not applicable

on ‎07-07-2014 20:29

on ‎07-07-2014 20:29

Hi guys, I just recently had additional charges to my monthly bill, so O2 stopped me for receiving or making calls. So basically can't do anything with the phone without wifi, I paid all the bills but still can't make or receive calls. I have switched off my phone a lot already. If anyone knows any other thing I can do.
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MI5
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In response to Anonymous
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on ‎07-07-2014 20:48

on ‎07-07-2014 20:48

If you have only just paid today it may come back online at midnight as the system updates then....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous
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‎07-07-2014 20:33 - edited ‎07-07-2014 20:35

‎07-07-2014 20:33 - edited ‎07-07-2014 20:35

You need to contact Cs to have services turned back on.

http://www.o2.co.uk/contactus

From a landline 0344 8090202 Standard UK Rate

Or use some bodies phone that has an O2 sim in it and dial 202

Last resort : online Live Chat
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MI5
Level 94: Supreme
In response to Anonymous
  • 153292 Posts
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Registered:

on ‎07-07-2014 20:48

on ‎07-07-2014 20:48

If you have only just paid today it may come back online at midnight as the system updates then....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎07-07-2014 21:14

on ‎07-07-2014 21:14

Alright.... Thank you
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Anonymous
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In response to Anonymous

on ‎07-07-2014 21:15

on ‎07-07-2014 21:15

No problem.

slight_smile
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MI5
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on ‎07-07-2014 21:23

on ‎07-07-2014 21:23

Fingers crossed for you slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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