Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Anonymous
Posts: 0

Re: Can't receive calls from some numbers

Hello Marjo Hello and sorry for long silence. No, the problem is not solved yet. I haven't had any time to pursue it. Many thanks again for keeping tabs on it. 

Level 1: Joiner
Posts: 1
Registered: ‎01-01-2016

Re: Can't receive calls from some numbers

If an iphone check in do not disturb -  make sure all are switched off and a tick is at side of always.  Allow calls from - chose everyone.  Hope that helps.

Community Manager
Posts: 5,723
Registered: ‎23-07-2014

Re: Can't receive calls from some numbers

Hi @Anonymous thanks for posting an update on the issue - let us know how it goes at the store and if they're able to help you out.

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Anonymous
Posts: 0

Re: Can't receive calls from some numbers

Hi Marjo and thanks. No one at the store was able to help. However, the problem did spontaneously solve itself one day - it must have had to do with an update by either the local O2 supply or the other supplier(s). I am not aware of my phone OS having updated in that period. Maddening that such a problem can occur and that solutions are impossible to identify. Until the next mysterious glitch, thanks for keeping tabs.

Community Manager
Posts: 5,723
Registered: ‎23-07-2014

Re: Can't receive calls from some numbers

Good to hear the problem got solved at least if not identified, hopefully it won't come back! slight smile

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Level 1: Joiner
Posts: 2
Registered: ‎30-04-2018

Re: Can't receive calls from some numbers

I am having the same problem! I get calls without problems most of the time. Sometimes with only 3 bars it seems the caller hears one ‘beep’ like the European ring tone, then it cuts off - no option for voicemail, no missed call message! I can receive a call without issue one minute, then someone else tries and can’t get through! Has to text to ask me to call back! The phone hasn’t moved. I have no idea how many calls I have missed. Friends on O2 and Vodaphone seem to get through, possibly EE with problem but WHY?? I am not getting the service I am paying for!! Is there a solution - the thread seemed to finish on a software update, but I am up-to-date? Any help would be appreciated
Posts: 88,224
Topics: 532
Solutions: 11,383
Registered: ‎04-04-2012

Re: Can't receive calls from some numbers

It might be an issue in your area @Pat08

You can check for any known network faults here http://status.o2.co.uk/ or report it to customer services if nothing is showing http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎30-04-2018

Re: Can't receive calls from some numbers

Thanks, but I don’t think so - 4G is supposed to be ‘Good indoors and outdoors. Good for mobile broadband.’ ‘Sorry, we do not have 4G calling available in this area.’

Bear in mind I do receive calls, quite a lot of them! And I can make calls. And people can leave voicemail. Just some not getting through. Logic suggests it is something the incoming calls have in common - like their network isn’t happy with my O2?
Posts: 88,224
Topics: 532
Solutions: 11,383
Registered: ‎04-04-2012

Re: Can't receive calls from some numbers

You'll still need to call to report it so it can be investigated by the network team.
It may be a fault they aren't aware of, congestion or some specific issue with handover from another network.
Give customer services as much info around the problem that you can.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 3
Registered: ‎23-02-2018

Re: Can't receive calls from some numbers

Brlliant, love the sign out!

 

Have tried all the following, reboot, clean Sim, switch on/off, eraze data, swap sims, use someone elses sim, basicaly every known thing to get this to work and now their telling me its an issue that their currently dealing with(17/09/18) and you have to send details to them so they can get a engineer to contact me?

Meanwhile im'e still paying for a non service!