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Level 25: Hard Hitter
Posts: 1,340
Registered: ‎22-11-2014

Re: Can't receive calls from some numbers

Ahh @adamtemp64 thought it might've been with a mention. Hmm, I've definitely seen this issue before though. Hopefully the op finds out with your guys help.
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Anonymous
Posts: 0

Re: Can't receive calls from some numbers

Hello adamtemp64. Yes, I've checked both those settings. 'My number' is correct and there are no blocked numbers. As I say, this problem isn't new, but as yet unsolved. And, numbers from whom I can't receive calls can successfully text me, so there is some communication possible. But it seems for my tariff I ought to be able to have full use of my phone. The person who rings me most often ought not to have to send a text asking me to ring him because he can't get through. 

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Posts: 16,437
Topics: 296
Kudos: 1,856
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Can't receive calls from some numbers

@Anonymous Have you ever ported your number to o2 from another network at any point in time?

 

Have you requested a new sim from o2 to see if that helps the issue ?

 

We are mainly customers here trying to help each other so the more info on trouble shooting already done it will help us help you.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Posts: 108,501
Topics: 561
Solutions: 14,386
Registered: ‎04-04-2012

Re: Can't receive calls from some numbers


@adamtemp64 wrote:

@Anonymous Have you ever ported your number to o2 from another network at any point in time?


Post #4 says no Adam.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 16,437
Topics: 296
Kudos: 1,856
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Can't receive calls from some numbers


@MI5 wrote:

@adamtemp64 wrote:

@Anonymous Have you ever ported your number to o2 from another network at any point in time?


Post #4 says no Adam.


Do you mean post 7 

 

But just checking and hope we can help the op 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Posts: 81,171
Topics: 576
Solutions: 3,925
Registered: ‎04-01-2009

Re: Can't receive calls from some numbers

I would certainly try a sim change first but after that, given the history, I would be looking at the phone which is why I suggested trying the sim in another phone.

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Posts: 108,501
Topics: 561
Solutions: 14,386
Registered: ‎04-04-2012

Re: Can't receive calls from some numbers


@adamtemp64 wrote:

Do you mean post 7 


Yes, sorry was on mobile.

I wasn't sure if you'd seen the response, that's all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,795
Registered: ‎23-07-2014

Re: Can't receive calls from some numbers

Hey @Anonymous How are you getting on, did you manage to solve this in the end?

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Anonymous
Posts: 0

Re: Can't receive calls from some numbers

Thanks @adamtemp64 and sorry for long silence. Have had no time to devote to this recently. The number is not originally from O2, but I've been with O2 now for quite a long time and the problem never occurred with my old Nokia and it didn't occur at first with the iPhone. It just developed over the past couple of years. When I get a chance I will go to another O2 shop and request a different SIM. The shop I went to with the problem seemed not at all interested in solving it. 

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Anonymous
Posts: 0

Re: Can't receive calls from some numbers

Thank you jonsie and sorry for long silence. Have had no time to devote to this recently. I will try your suggestion when I have a chance to go to an O2 shop. Many thanks for your efforts on my behalf.