Can't receive calls from some numbers

[Anonymous]

Hello Marjo Hello and sorry for long silence. No, the problem is not solved yet. I haven't had any time to pursue it. Many thanks again for keeping tabs on it. 

[Anonymous11]

If an iphone check in do not disturb -  make sure all are switched off and a tick is at side of always.  Allow calls from - chose everyone.  Hope that helps.

[Marjo]

Hi @Anonymous thanks for posting an update on the issue - let us know how it goes at the store and if they're able to help you out.

[Anonymous]

Hi Marjo and thanks. No one at the store was able to help. However, the problem did spontaneously solve itself one day - it must have had to do with an update by either the local O2 supply or the other supplier(s). I am not aware of my phone OS having updated in that period. Maddening that such a problem can occur and that solutions are impossible to identify. Until the next mysterious glitch, thanks for keeping tabs.

[Marjo]

Good to hear the problem got solved at least if not identified, hopefully it won't come back! 

[Pat08]

I am having the same problem! I get calls without problems most of the time. Sometimes with only 3 bars it seems the caller hears one ‘beep’ like the European ring tone, then it cuts off - no option for voicemail, no missed call message! I can receive a call without issue one minute, then someone else tries and can’t get through! Has to text to ask me to call back! The phone hasn’t moved. I have no idea how many calls I have missed. Friends on O2 and Vodaphone seem to get through, possibly EE with problem but WHY?? I am not getting the service I am paying for!! Is there a solution - the thread seemed to finish on a software update, but I am up-to-date? Any help would be appreciated

[MI5 Level 94: Supreme]

It might be an issue in your area @Pat08

You can check for any known network faults here http://status.o2.co.uk/ or report it to customer services if nothing is showing http://www.o2.co.uk/contactus

[Pat08]

Thanks, but I don’t think so - 4G is supposed to be ‘Good indoors and outdoors. Good for mobile broadband.’ ‘Sorry, we do not have 4G calling available in this area.’

Bear in mind I do receive calls, quite a lot of them! And I can make calls. And people can leave voicemail. Just some not getting through. Logic suggests it is something the incoming calls have in common - like their network isn’t happy with my O2?

[MI5 Level 94: Supreme]

You'll still need to call to report it so it can be investigated by the network team.
It may be a fault they aren't aware of, congestion or some specific issue with handover from another network.
Give customer services as much info around the problem that you can.

[DISGRUNTLEDSY]

Brlliant, love the sign out!

Have tried all the following, reboot, clean Sim, switch on/off, eraze data, swap sims, use someone elses sim, basicaly every known thing to get this to work and now their telling me its an issue that their currently dealing with(17/09/18) and you have to send details to them so they can get a engineer to contact me?

Meanwhile im'e still paying for a non service!