Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Posts: 81,300
Topics: 576
Solutions: 3,930
Registered: ‎04-01-2009

Re: Can't receive calls from some numbers

Posts: 93,015
Topics: 751
Registered: ‎14-01-2013

Re: Can't receive calls from some numbers

@DISGRUNTLEDSY

If it's a network issue, then download the app (if you haven't already)  and report it through there.

https://www.o2.co.uk/apps/my-network

Otherwise you may wish to make a complaint https://www.o2.co.uk/how-to-complain

Best of luck

 

 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Level 1: Joiner
Posts: 2
Registered: ‎04-07-2016

Re: Can't receive calls from some numbers

I have exactly the same problem. People on the Vodafone net work can't ring me but they can text me and I can ring them back. Anyone else on any other network can ring me.

Posts: 81,300
Topics: 576
Solutions: 3,930
Registered: ‎04-01-2009

Re: Can't receive calls from some numbers

It must be a network problem then. Hopefully O2 know about it and will respond by fixing it.

Level 1: Joiner
Posts: 1
Registered: ‎20-05-2020

Re: Can't receive calls from some numbers

Hi

 

did you get this resolved - I have the same issue and O2 been round the houses twice and this is still not working. Now even trying to use PAC code generated by o2 doesn't work, so can't even leave the network...

Level 1: Joiner
Posts: 4
Registered: ‎08-09-2020

Re: Can't receive calls from some numbers

Did you get your problem solved? I have the same issue that some numbers can't call me. Some landlines and some mobile numbers. I checked the blocked numbers etc. but nothing. I don't even get a missed call message. I am told that when they ring my number there is a kind of long beep, similar to when the line is engaged and then the connecton breaks up. 

Level 48: Jubilant         
Posts: 6,193
Registered: ‎26-03-2014

Re: Can't receive calls from some numbers

Are you using an iPhone with an eSim @Lets-sort-it?
If yes, try getting a new QR code to do an eSim swap to see if that fixes it..

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Level 1: Joiner
Posts: 4
Registered: ‎08-09-2020

Re: Can't receive calls from some numbers

Thank you for your reply, no I don't use an IPhone, I have a Samsung Galaxy S5Mini. 

Level 48: Jubilant         
Posts: 6,193
Registered: ‎26-03-2014

Re: Can't receive calls from some numbers

Are you in the same place each time? Wondering if there is no network or limited coverage when they call...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Level 1: Joiner
Posts: 4
Registered: ‎08-09-2020

Re: Can't receive calls from some numbers

Yes, I am in my house but I checked the Network and it says no problems.