Can't receive calls from some numbers

[gindygoo]

Ahh @adamtemp64 thought it might've been with a mention. Hmm, I've definitely seen this issue before though. Hopefully the op finds out with your guys help.

[Anonymous]

Hello adamtemp64. Yes, I've checked both those settings. 'My number' is correct and there are no blocked numbers. As I say, this problem isn't new, but as yet unsolved. And, numbers from whom I can't receive calls can successfully text me, so there is some communication possible. But it seems for my tariff I ought to be able to have full use of my phone. The person who rings me most often ought not to have to send a text asking me to ring him because he can't get through. 

[adamtemp64 Level 66: Unequalled]

@Anonymous Have you ever ported your number to o2 from another network at any point in time?

Have you requested a new sim from o2 to see if that helps the issue ?

We are mainly customers here trying to help each other so the more info on trouble shooting already done it will help us help you.

[MI5 Level 94: Supreme]

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@adamtemp64 wrote:

@Anonymous Have you ever ported your number to o2 from another network at any point in time?

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Post #4 says no Adam.

[adamtemp64 Level 66: Unequalled]

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@MI5 wrote:

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@adamtemp64 wrote:

@Anonymous Have you ever ported your number to o2 from another network at any point in time?

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Post #4 says no Adam.

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Do you mean post 7 

But just checking and hope we can help the op 

[jonsie Level 94: Supreme]

I would certainly try a sim change first but after that, given the history, I would be looking at the phone which is why I suggested trying the sim in another phone.

[MI5 Level 94: Supreme]

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@adamtemp64 wrote:

Do you mean post 7 

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Yes, sorry was on mobile.

I wasn't sure if you'd seen the response, that's all.

[Marjo]

Hey @Anonymous How are you getting on, did you manage to solve this in the end?

[Anonymous]

Thanks @adamtemp64 and sorry for long silence. Have had no time to devote to this recently. The number is not originally from O2, but I've been with O2 now for quite a long time and the problem never occurred with my old Nokia and it didn't occur at first with the iPhone. It just developed over the past couple of years. When I get a chance I will go to another O2 shop and request a different SIM. The shop I went to with the problem seemed not at all interested in solving it. 

[Anonymous]

Thank you jonsie and sorry for long silence. Have had no time to devote to this recently. I will try your suggestion when I have a chance to go to an O2 shop. Many thanks for your efforts on my behalf.