- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Re: Can't receive calls from some numbers
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 11-02-2017 11:53

Re: Can't receive calls from some numbers
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 11-02-2017 13:52
Hello adamtemp64. Yes, I've checked both those settings. 'My number' is correct and there are no blocked numbers. As I say, this problem isn't new, but as yet unsolved. And, numbers from whom I can't receive calls can successfully text me, so there is some communication possible. But it seems for my tariff I ought to be able to have full use of my phone. The person who rings me most often ought not to have to send a text asking me to ring him because he can't get through.
Re: Can't receive calls from some numbers
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 11-02-2017 15:14
@Anonymous Have you ever ported your number to o2 from another network at any point in time?
Have you requested a new sim from o2 to see if that helps the issue ?
We are mainly customers here trying to help each other so the more info on trouble shooting already done it will help us help you.
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
Re: Can't receive calls from some numbers
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 11-02-2017 15:31
@adamtemp64 wrote:@Anonymous Have you ever ported your number to o2 from another network at any point in time?
Post #4 says no Adam.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Can't receive calls from some numbers
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 11-02-2017 15:54
@MI5 wrote:
@adamtemp64 wrote:@Anonymous Have you ever ported your number to o2 from another network at any point in time?
Post #4 says no Adam.
Do you mean post 7
But just checking and hope we can help the op
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
Re: Can't receive calls from some numbers
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 11-02-2017 15:58
I would certainly try a sim change first but after that, given the history, I would be looking at the phone which is why I suggested trying the sim in another phone.
Re: Can't receive calls from some numbers
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 11-02-2017 16:33
@adamtemp64 wrote:Do you mean post 7
Yes, sorry was on mobile.
I wasn't sure if you'd seen the response, that's all.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Can't receive calls from some numbers
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 20-02-2017 13:07
Hey @Anonymous How are you getting on, did you manage to solve this in the end?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?

Re: Can't receive calls from some numbers
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 21-02-2017 21:01
Thanks @adamtemp64 and sorry for long silence. Have had no time to devote to this recently. The number is not originally from O2, but I've been with O2 now for quite a long time and the problem never occurred with my old Nokia and it didn't occur at first with the iPhone. It just developed over the past couple of years. When I get a chance I will go to another O2 shop and request a different SIM. The shop I went to with the problem seemed not at all interested in solving it.

Re: Can't receive calls from some numbers
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Content
on 21-02-2017 21:02
Thank you jonsie and sorry for long silence. Have had no time to devote to this recently. I will try your suggestion when I have a chance to go to an O2 shop. Many thanks for your efforts on my behalf.