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Can’t make or receive calls on new phone! Please help!

Laura79
Level 1: Joiner
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Can’t make or receive calls on new phone! Please help!

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madasaf1sh
Level 52: Innovator
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@Laura79 

 

Is this an upgrade or new contract?

 

If an upgrade did you use the replacement sim card or your old sim.. If a new sim, just use your old sim in the phone

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts



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MI5
Level 94: Supreme
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@Laura79 

Do a sim swap to activate the new 5g sim so you can get 5g in serviced areas Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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