cancel
Showing results for 
Search instead for 
Did you mean: 

Can’t make or receive calls on new phone! Please help!

Laura79
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Can’t make or receive calls on new phone! Please help!

Message 1 of 3
378 Views
2 REPLIES 2

madasaf1sh
Level 76: Forum Legend
  • 9835 Posts
  • 53 Topics
  • 2974 Solutions
Registered:

@Laura79 

 

Is this an upgrade or new contract?

 

If an upgrade did you use the replacement sim card or your old sim.. If a new sim, just use your old sim in the phone

--
This is a customer to customer forum, and there is no o2 support on here, and we do not have access to any personal or account information,

We are all customers like you and I don't work for o2,
Message 2 of 3
372 Views

MI5
Level 94: Supreme
  • 143182 Posts
  • 632 Topics
  • 27459 Solutions
Registered:

@Laura79 

Do a sim swap to activate the new 5g sim so you can get 5g in serviced areas Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 3
364 Views