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Can’t make or receive calls on new phone! Please help!

Laura79
Level 1: Joiner
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‎24-09-2021 17:18

‎24-09-2021 17:18

Can’t make or receive calls on new phone! Please help!

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madasaf1sh
Level 78: King of Kings
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‎24-09-2021 17:47

‎24-09-2021 17:47

@Laura79 

 

Is this an upgrade or new contract?

 

If an upgrade did you use the replacement sim card or your old sim.. If a new sim, just use your old sim in the phone

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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‎24-09-2021 20:40

‎24-09-2021 20:40

@Laura79 

Do a sim swap to activate the new 5g sim so you can get 5g in serviced areas Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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