Can't deregister new sim number from iMessage as t...

Shiraz21 · ‎04-04-2020

Hi

Please can anyone help. I've just moved to O2. Got new phone and sim and then transferred number over. Everything finally transferred over yesterday but i can't deregister new O2 sim number on new iphone from iMessage as transferred to old number now so can't put sim in and can't get code.

gmarkj · ‎04-04-2020

Edit your phone number in settings.
Turn phone off and on again.
Then it should work.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎04-04-2020

Settings. Phone. My number and edit to the correct one you want to use.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Shiraz21 · ‎12-04-2020

Thank you managed to do it finally! I'd tried to do it in Settings but finally seemed to sort itself out after a restart. Thanks for you replies

Shiraz21 · ‎12-04-2020

Thank you. Managed to sort it after a restart!

Cleoriff · ‎12-04-2020

Good to hear @Shiraz21

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