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Anonymous
Posts: 0

Can't check emails /internet away from home

Can't send /rec iMessages or check internet except at home , recently changed to sim only
Posts: 114,115
Topics: 569
Solutions: 15,372
Registered: ‎04-04-2012

Re: Can't check emails /internet away from home

Check your apn's against those here http://www.geeksquad.co.uk/articles/o2-apn-settings#iPhone and also try resetting your network settings.
Check also you have the correct data connection in your My O2 http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 114,115
Topics: 569
Solutions: 15,372
Registered: ‎04-04-2012

Re: Can't check emails /internet away from home

Apologies, I forgot this help thread here too http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Can't check emails /internet away from home

Hi

 

check that air plane mode is not on. 

 

If you used the iPhone before going to sim only then you should still be on idata settings. 

 

Ring O2 on 202 to double check.