Solved: Can't change home address for 02 contract ipad

Anonymous · ‎18-03-2016

I need to change the billing address for my ipad which is on an O2 contract but as they want to send a code to the ipad's 'phone number' it doesn't work as no texts appear via the phone number for the ipad sim. Very annoying. Why do they think the ipad is a phone? It can only receive imessages sent to my apple id email address ffs. I also tried to upgrade but again a code was sent which was not received by the ipad. Grr! They have my actual mobile no as that is also O2 so why not sent it to that.

MI5 · ‎18-03-2016

Take proof of address and ID into your local store and see if they will help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

jonsie · ‎18-03-2016

It's the way the system works. You either need to call customer service or write in.

Contact us

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎18-03-2016

Take proof of address and ID into your local store and see if they will help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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