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Can’t access account via watch app to set up mobile data after resetting Apple Watch

Ealham
Level 1: Joiner
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Registered:

I have a data plan for my Apple Watch synced to my phone sim, it was working fine until I had to factory reset my Apple Watch. However, when I now come to set up the data plan again via the Apple Watch app, when I enter the details into the o2 page which comes up, I receive the message'you've entered incorrect details. Please try again and login with the my o2 sign in details associated with this number.' The details I'm entering are correct. I've entered the same details on the o2 app and multiple web browsers and the details allow me accesss to my account. I've changed the password and again after changing the password, it will let me sign into my account everywhere apart from the watch app to enable me to set up the mobile data plan. Both the phone's and watch's software is up to date and turning both on and off again has not helped. Please help so I'm actually receiving the service I'm paying for. Thanks james. 

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MI5
Level 94: Supreme
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@Ealham 

Customer service need to remove the watch from your account so you can start over with the registration process.

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122260 Posts
  • 609 Topics
  • 18983 Solutions
Registered:

@Ealham 

Customer service need to remove the watch from your account so you can start over with the registration process.

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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