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Can't Unlock iPhone 5s?

Anonymous
Not applicable

I filled out the form to unlock my iphone 5s and then I got an email stating: 

 

Thank you for your unlatching request.

I'm sorry, we have not been able to unlatch your device at this time.
The reason given is:

You have not passed our security checks with the information that you
have provided. Kindly check that you have provided the correct
information.

 

So now what do I do?! How do I unlock my phone?? And why won't 02 unlock it for me?! I don't understand...

Message 1 of 12
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Cleoriff
Level 94: Supreme
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@MI5 wrote:

@Cleoriff wrote:

If it's PAYG I will ask again.Are you sure it's actually locked?. Try another sim in it to check


Depends where the phone was originally purchased from.


Which I thought I  asked in my first post?...

Veritas Numquam Perit

Girl in a jacket
Message 11 of 12
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MI5
Level 94: Supreme
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Registered:
Wasn't answered so we don't know though.
If it came from anywhere other than Apple it is 100% locked.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 12 of 12
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