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Can o2 help when I am receiving an awful service from Apple?

Raymondo68
Level 1: Joiner
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I have been without my iPhone for almost a month now following blunders by DHL and Apple. I am still paying for a service that I cfannot make full use of? Apple Customer Service just keep fobbing me off with excuse after excuse, is there any way we can access an Apple Rep or Senior Management figure?

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gmarkj
Level 55: Good Authority
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If you have asked Apple to repair your phone then you need to keep trying with them @Raymondo68.

If you used o2 repair (who then sent it to Apple) then try o2 customer services - use one of the numbers in the guide below.

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 55: Good Authority
  • 8031 Posts
  • 87 Topics
  • 513 Solutions
Registered:

If you have asked Apple to repair your phone then you need to keep trying with them @Raymondo68.

If you used o2 repair (who then sent it to Apple) then try o2 customer services - use one of the numbers in the guide below.

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
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