cancel
Showing results for 
Search instead for 
Did you mean: 

Calls not working

Kthoare84
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I bought my son and daughter pay as you to sims to keep in touch with their friends, my daughters is working fine but my sons will send and recurve messages but won’t make or receive calls - audio or video, Normal or WhatsApp. He has an iPhone 7 - any ideas!? X
Message 1 of 10
1,016 Views
9 REPLIES 9

MI5
Level 94: Supreme
  • 143445 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Kthoare84 

Have you activated the SIM by topping up ?

Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 10
999 Views

Kthoare84
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hiya, thanks for the reply! Yes I’ve topped it up, it has £15 on it. I’ve also switched it off and on again and uninstalled and reinstalled WhatsApp. Thanks x
Message 3 of 10
995 Views

MI5
Level 94: Supreme
  • 143445 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Kthoare84 

Check in Settings >Mobile data and scroll down to see if data use is allowed for WhatsApp.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 10
993 Views

Kthoare84
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Yes it’s switched on for WhatsApp. Calls aren’t working for normal calls or WhatsApp so it seems to be something blocked on the sim? It won’t work through mobile data or WiFi... x
Message 5 of 10
987 Views

Kthoare84
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:
The call appears on the phone but when we answer it it just cuts it off dead. And if we try to make a call it rings ones and then cuts off
Message 6 of 10
979 Views

MI5
Level 94: Supreme
  • 143445 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Try a different SIM in the phone to see if the issue is with the SIM or phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 10
961 Views

Kthoare84
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I’ve just checked and the voice record won’t work either - so could be the microphone? But all looks normal
Message 8 of 10
959 Views

Kthoare84
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I’ll try the sim in another phone as you suggest 👍🏼
Message 9 of 10
958 Views

MI5
Level 94: Supreme
  • 143445 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
My suspicion is a faulty phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 10 of 10
934 Views