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Caller's can't hear me but I can hear them iPhone 6

rossmc87
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on ‎18-06-2016 18:23

on ‎18-06-2016 18:23

For the last few weeks part way through most phone calls the person on the other end suddenly can't hear me even though I can hear them perfectly. Hanging up and dialing again doesn't clear it and I usually have to wait anything up to a minute for it to sort itself out or put the phone into flight mode to force it to clear.

 

I have tried restoring my phone but the issue still persists.

 

It also only appears to have started when I first updated to iOS 9.3.2.

 

Any help or suggestions would be appreciated.

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MI5
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on ‎18-06-2016 18:25

on ‎18-06-2016 18:25

First thing I'd try is a new sim card (any o2 shop can do a simswap for you) and if that doesn't work, take it to an Apple store for them to run a diagnostic check on it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎27-06-2016 11:48

on ‎27-06-2016 11:48

Hey @rossmc87 Can you give us an update on your issue? Are you still having problems with people not hearing you on calls? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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rossmc87
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on ‎02-07-2016 18:08

on ‎02-07-2016 18:08

I got a sim swap at my local O2 shop and so far so good. Hopefully I'll have no more issues with callers unable to hear me.

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MI5
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In response to rossmc87
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on ‎02-07-2016 18:13

on ‎02-07-2016 18:13

Fingers crossed for you.
Let us know if it works.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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